Archive for the ‘Business’ Category

The Restaurant of My Dreams

Tuesday, November 3rd, 2009

Rob and I eat out fairly often, but I don’t know if I’ve ever been to a place with this kind of service.  Bruce Buschel is my new hero.  My favorites from his list of One Hundred Things Restaurant Staffers Should Never Do, Part One:

  • (7 / 10 / 40 / 43) Chummy Chattiness.  My sister’s mantra was always “Friendly, not familiar.”  It’s a good one.  I’m not against a server introducing herself, but I don’t really see the point (I rarely remember it, and even if I do, what am I going to do if I need her?  Yell?)  Ditto for her personal preferences, which will almost certainly not be mine.
  • (15) Complacent Ignorance.  Are there peanuts in the sauce?  Do the crabs come from Maryland or Louisiana or Japan?  It’s okay if you don’t know, but at least realize it’s your job to find out.
  • (17) Obsessive Plate-Clearing. A dear friend with French blood first pointed this out to me: in the United States, servers act as if it’s a contest to see who can finish first.  If someone eats more quickly than others, he has to sit awkwardly in front of an empty place; if more slowly, in front of a full plate while others twiddle their thumbs.  Meanwhile, the server continually asks “Are you finished?” or, worse, “Are you still working on that?”  Which makes me want to respond with an equally rude comment about my digestive tract, which will continue to work on it for several hours, thank you very much.
  • (23) Good God.  I really must be dreaming.  I have never had a server offer to do this.
  • (34-47) Gossip.  My friends have all heard me grouse about this from time to time.  Almost no retail establishment is immune, no matter the caliber.  It is crass and rude to talk to a customer about your break time, your personal problems or your co-workers (telling me the chef is inept may pass the blame from your shoulders, but it won’t increase my confidence in your establishment.)  Be polite.  Be civil.

I hope I get to visit this restaurant someday!  It will be a great experiment as to whether truly service-oriented businesses can succeed.

Simpler = Better

Tuesday, October 27th, 2009

Well, maybe not always, but certainly when you’re trying to run a business on the side without too many headaches.  Here are three policies I’ve adopted recently, which have helped my piano lessons to run more smoothly:

1) Make payments simple. After years of calendar headaches, I now plan out the school year so that there are 9 months in the year and 36 lessons.  (Some months have more than four weeks; some have fewer, because of holidays when I don’t teach.)  At the beginning of each month, families pay me for four lessons.  They always forget how much they owe me, but now I can tell them immediately, because it never changes.

2) Keep your calendar in front of you. I started doing this one summer, when lesson times were so erratic I had trouble keeping track: I just printed and copied my weekly schedule so I could change it at a glance.  Now I do it during the fall and spring, too.  It makes it easier if someone says they’ll be gone the following week, and I have one designated place to keep notes if someone calls and wants to change times.

3) Review. Since I can never remember when I have last heard a piece, I recently made a rule that I will hear every piece in every student’s repertoire at the first lesson of the month.  This reduces the chance that a piece will slip away because I’ve forgotten to ask for it.  Musically, of course, review is one of the best ways to encourage a student; it shows her how much she’s accomplished.

You know a system is good when you’re constantly asking yourself, “WHY didn’t I do this sooner?!”  Well, at least I’m doing it now!

Lesson Time Roulette

Wednesday, September 16th, 2009

Every year, I ask my piano parents to get back to me with their preferred lesson times by mid-August so that I can make up the schedule.  It comes together like a charm.  I print copies and mail them out.  Then I can start counting, “One Mississippi, two Mississippi,” and by the time I reach five, the phone is ringing.  This is where the fun starts!

“George wants to play badminton, and his practice is at the same time as his lesson.  Can we switch?”  One week later: “George didn’t make the badminton team but now wants to be on the stage crew, which is the same time as his new lesson time.  Can we switch back?”

“Kayla has soccer on Tuesdays.”  “No, wait, on Wednesdays.”  “No, wait, on Tuesdays, but the games are Wednesday in the afternoon, so we can still have a lesson in the evening.  Can you fit us in then?”

“Jeffrey is really no good in the evenings.  Can he come in the afternoon?”  “Amy is a wreck right after school; can she come in the evening?”  “James has to have a snack before working, so if we stop at Chik-Fil-A on the way, we should be able to be at your house by 4:45, and I don’t want to waste any time, so can we start then?”

To be fair, most of these parents are innocent; the tyranny of organized sports is mostly to blame.  But sometimes the excuses can be pretty draining.  So far, this year my favorite has been, “I have a full-time job, so I’m really busy.”  John Cleese says the appropriate response here is to “wait for a suitable pause, and then applaud enthusiastically.”  I confess I was too incredulous to even do that.  A full-time JOB?!  You mean, you don’t just sit around all day?  Why that’s . . . exactly the same responsibility held by every other contributing member of society!

One of the smartest things I ever did was to stop printing and mailing my schedule.  Now I just e-mail it out.  So when someone calls with a change, I take a calming breath and wait for the wheel to stop turning, thinking frantically, “No whammies . . . “

The Dotted Line

Monday, September 7th, 2009

Over the years, I’ve had a lot of trouble with students and parents who don’t seem to understand that learning to play the piano takes work.  You have to drive to the teacher’s house.  (One of the worst mistakes I ever made was trying to transition from going to students’ houses: most of them quit right off the bat, a few hung around and complained about the driving time and then quit, and only two actually stuck with me, uncomplaining, to the present.)  You have to practice.  And in Suzuki, you have to listen to the recording regularly if you want to reap the benefits of an ear-training method.

Rob has owned his own business, a small architectural practice, for longer than I have owned mine.  So when he offers advice, I try to forget that he’s my husband (you know, the one who’s always wrong) and listen.  By far, the best advice he’s ever given me is that if I want to hold someone to a verbal agreement, I need to put it in writing.

My SAT students are all short-term, so I operate with a service agreement there, and no one has a problem with it; in fact, most are impressed that I took the time to write up a contract, and it’s cleared up many disputes about payment and appointment times.

My piano students, however, seemed to always have the same administrative problems.  They wanted to reschedule for illness or other plans; I don’t offer makeup lessons.  With enough advance notice, I can credit them for the following summer, but changing lesson times really messes me up, and I’ve found they cancel far less often with this policy.)  They forgot to pay me on time or paid the wrong amount;  after years of trying to remember everyone’s balance, I finally went to a simple system of paying for 4 weeks each month, regardless of the number of calendar weeks.  (Since there are 9 months and 36 weeks in the year, it evens out.)  They didn’t practice or listen enough, and they wondered why they weren’t improving faster.

Last year I had the idea to put together a contract for each parent to sign.  It consisted of seven or eight simple bullet-points of information, things people were always forgetting.  But something still wasn’t right.  Why should all the responsibility for the lessons rest on the parents?  God knows they have enough to do!

This year, my contract is three columns: one for the parent, one for the teacher, and one for the student.  This corresponds closely to the idea of the Suzuki Triangle, which is a fundamental tenet of the method.  Each point on the contract relates to all three parties: for example, the parent promises to take notes at the lessons, the teacher promises to check them and to give clear instructions, and the student promises to work together with the parent at home to see that practicing happens the way it’s supposed to.

We’ll be discussing and signing the contracts next week.  I don’t know whether it will make a difference, but then, I never do.  The thing is to try.

Outsmarting Amazon

Saturday, September 5th, 2009

As a teacher, I frequently have to buy materials from Amazon.  And it seems that no matter what I do, the total comes to a dollar (or even less) short of the amount needed for free shipping.

I wish they had a “round up” option.  (This is what I do when a store won’t accept my credit card payment for being under the minimum amount.)  But they don’t, so I am forced to scroll through the Bargain Books section in search of one that won’t embarrass the rest of my library.

NO MORE!  I just found this wonderful site, which lists “filler items” starting with the lowest price (currently, 42 cents.)  Do you need a glue stick?  A guitar string?  A light bulb?  It’s your lucky day.

The other thing to do is look for Dover items.  They have Thrift Editions of most books, starting at $1.00 for poetry and short stories.  They also sell Activity Books (mazes, stickers, dot-to-dot) and even blank notebooks that are surprisingly pretty for $1.50.

Score one for the little guy!