Archive for the ‘Business’ Category

All Kinds

Wednesday, February 24th, 2010

“It takes all kinds to make a world.”  Yes, to make a world full of trouble.

Today, one more day of trying to teach while ensnared in a web of red tape, I’m thinking specifically about two kinds of people:

1. The kind who thinks the rules don’t apply. You can give them the Suzuki Speech before beginning lessons, but they still don’t understand that they need to be involved.  You can tell them tuition is due at the beginning of the month, but they won’t bring it until you remind them, sometimes multiple times.  You can even make them sign a contract, but they may or may not abide by it, depending on the weather.  Their lives are just SO complicated and SO busy; you couldn’t possibly understand what they are going through, but at least try to understand it’s much more important than anything you care about.

2. The kind who takes a mile. Growing up, my mother had the same job I do now, so I learned early the value of a professional relationship.  It drove us crazy the way her students would tromp through the kitchen exclaiming, “Wow!  That smells GOOD!” or “What are you reading?”  We felt invaded, even when the people were our friends — imagine your friends following you to the office and trying to make small talk while you work.  Eventually, she trained them to come in through the front door, and I’ve done the same with my students.

Except then we had this little storm, and shoveling four feet of heavy, wet snow is exhausting; it was all we could do to clear a path from the street to the front and back doors.  I (generously, I thought) offered to let my students use the back door that week.

Now the snow is melting and the walkway is clear, but they have still been coming in and out through the back door.  I feel awkward refusing, especially when they look at me with Bambi eyes and say, “It’s soooo cold, can we go out through the back?”  So I say of course, and they walk through the kitchen commenting on dinner / dishes / decor.  It throws me into the most grumpy mood imaginable.  Is it a big deal?  Of course not.  (And at least it’s reasonably clean.)  But I hate feeling like a sucker when I was just trying to be nice.

Now, I’m willing to bet that I’ve played both parts on occasion.  So I’m actually, in a sick sort of way, grateful to the people who have inspired this rant post.  Because of them, I am more than careful to honor my commitments and respect the boundaries others set.  Here’s hoping that’s contagious.

A Great Idea

Wednesday, November 4th, 2009

In my experience, these don’t come around often.  But last week, the Newseum (where I recently took a group of students on a fantastic field trip) e-mailed me to say that there were discounted tickets available at a site called Groupon.  It’s pretty simple:  basically, when a lot of people promise to buy something, businesses can afford a drastic discount and still make a profit (and, hopefully, lots of repeat customers.)  Simple, but effective.  Hence, a Great Idea.

Every day the site features another local business with a deal in the neighborhood of half-price.  Many times it’s a $50-for-$25 deal, or similar, at a local restaurant.  Or a discounted oil change or massage. And sometimes it’s cheaper tickets to a very expensive museum.  Over 6000 people bought tickets Friday (sadly, I was not one of them; I meant to, but missed the 24-hour boat.)  They have dozens of cities on their site, so have a look at yours, your families,’ and any you might be visiting in the next few months.

Enjoy!

The Restaurant of My Dreams

Tuesday, November 3rd, 2009

Rob and I eat out fairly often, but I don’t know if I’ve ever been to a place with this kind of service.  Bruce Buschel is my new hero.  My favorites from his list of One Hundred Things Restaurant Staffers Should Never Do, Part One:

  • (7 / 10 / 40 / 43) Chummy Chattiness.  My sister’s mantra was always “Friendly, not familiar.”  It’s a good one.  I’m not against a server introducing herself, but I don’t really see the point (I rarely remember it, and even if I do, what am I going to do if I need her?  Yell?)  Ditto for her personal preferences, which will almost certainly not be mine.
  • (15) Complacent Ignorance.  Are there peanuts in the sauce?  Do the crabs come from Maryland or Louisiana or Japan?  It’s okay if you don’t know, but at least realize it’s your job to find out.
  • (17) Obsessive Plate-Clearing. A dear friend with French blood first pointed this out to me: in the United States, servers act as if it’s a contest to see who can finish first.  If someone eats more quickly than others, he has to sit awkwardly in front of an empty place; if more slowly, in front of a full plate while others twiddle their thumbs.  Meanwhile, the server continually asks “Are you finished?” or, worse, “Are you still working on that?”  Which makes me want to respond with an equally rude comment about my digestive tract, which will continue to work on it for several hours, thank you very much.
  • (23) Good God.  I really must be dreaming.  I have never had a server offer to do this.
  • (34-47) Gossip.  My friends have all heard me grouse about this from time to time.  Almost no retail establishment is immune, no matter the caliber.  It is crass and rude to talk to a customer about your break time, your personal problems or your co-workers (telling me the chef is inept may pass the blame from your shoulders, but it won’t increase my confidence in your establishment.)  Be polite.  Be civil.

I hope I get to visit this restaurant someday!  It will be a great experiment as to whether truly service-oriented businesses can succeed.

Simpler = Better

Tuesday, October 27th, 2009

Well, maybe not always, but certainly when you’re trying to run a business on the side without too many headaches.  Here are three policies I’ve adopted recently, which have helped my piano lessons to run more smoothly:

1) Make payments simple. After years of calendar headaches, I now plan out the school year so that there are 9 months in the year and 36 lessons.  (Some months have more than four weeks; some have fewer, because of holidays when I don’t teach.)  At the beginning of each month, families pay me for four lessons.  They always forget how much they owe me, but now I can tell them immediately, because it never changes.

2) Keep your calendar in front of you. I started doing this one summer, when lesson times were so erratic I had trouble keeping track: I just printed and copied my weekly schedule so I could change it at a glance.  Now I do it during the fall and spring, too.  It makes it easier if someone says they’ll be gone the following week, and I have one designated place to keep notes if someone calls and wants to change times.

3) Review. Since I can never remember when I have last heard a piece, I recently made a rule that I will hear every piece in every student’s repertoire at the first lesson of the month.  This reduces the chance that a piece will slip away because I’ve forgotten to ask for it.  Musically, of course, review is one of the best ways to encourage a student; it shows her how much she’s accomplished.

You know a system is good when you’re constantly asking yourself, “WHY didn’t I do this sooner?!”  Well, at least I’m doing it now!

Lesson Time Roulette

Wednesday, September 16th, 2009

Every year, I ask my piano parents to get back to me with their preferred lesson times by mid-August so that I can make up the schedule.  It comes together like a charm.  I print copies and mail them out.  Then I can start counting, “One Mississippi, two Mississippi,” and by the time I reach five, the phone is ringing.  This is where the fun starts!

“George wants to play badminton, and his practice is at the same time as his lesson.  Can we switch?”  One week later: “George didn’t make the badminton team but now wants to be on the stage crew, which is the same time as his new lesson time.  Can we switch back?”

“Kayla has soccer on Tuesdays.”  “No, wait, on Wednesdays.”  “No, wait, on Tuesdays, but the games are Wednesday in the afternoon, so we can still have a lesson in the evening.  Can you fit us in then?”

“Jeffrey is really no good in the evenings.  Can he come in the afternoon?”  “Amy is a wreck right after school; can she come in the evening?”  “James has to have a snack before working, so if we stop at Chik-Fil-A on the way, we should be able to be at your house by 4:45, and I don’t want to waste any time, so can we start then?”

To be fair, most of these parents are innocent; the tyranny of organized sports is mostly to blame.  But sometimes the excuses can be pretty draining.  So far, this year my favorite has been, “I have a full-time job, so I’m really busy.”  John Cleese says the appropriate response here is to “wait for a suitable pause, and then applaud enthusiastically.”  I confess I was too incredulous to even do that.  A full-time JOB?!  You mean, you don’t just sit around all day?  Why that’s . . . exactly the same responsibility held by every other contributing member of society!

One of the smartest things I ever did was to stop printing and mailing my schedule.  Now I just e-mail it out.  So when someone calls with a change, I take a calming breath and wait for the wheel to stop turning, thinking frantically, “No whammies . . . “